Frequently Asked Questions
Kingwo applies industry-standard encryption and access control practices to protect customer data throughout its lifecycle. Data is securely encrypted during transmission and storage, and customers retain full control over user permissions and data access rights. Internal access is strictly limited to authorized personnel for support or maintenance purposes, with all activities logged to ensure transparency and accountability. Security policies and processes are continuously reviewed to align with evolving regulatory and operational requirements.
Kingwo provides IoT and telematics solutions that connect vehicles and assets to data platforms, enabling real-time visibility and operational insight. Our offerings support fleet operations across productivity, safety, compliance, sustainability, system integration, and scalable deployment.
Kingwo delivers modular fleet management solutions designed for fleets across different sizes and industries, including vehicle tracking, data monitoring, operational insights, and system integration to support efficient and compliant fleet operations.
Kingwo works with a wide range of industries, including logistics and transportation, construction, utilities, energy, manufacturing, food and cold chain, and asset-intensive operations. Our solutions are designed to adapt to diverse operational environments and industry requirements. If your industry is not listed, our team can explore tailored approaches based on your specific use case.
Kingwo supports fleet operators and asset owners with reliable telematics solutions designed for real-world operations. Our technology provides clear visibility into vehicle location, asset status, and operational data, helping organizations make informed, data-driven decisions. Built with security, scalability, and integration in mind, Kingwo’s platform is designed to adapt to evolving business needs while maintaining long-term system stability.
Kingwo solutions typically include a one-time hardware cost and an ongoing service fee, depending on the selected device, connectivity, and platform configuration. Pricing is designed to remain flexible and competitive across different deployment scales. For detailed quotations and project-specific pricing, we recommend contacting our team. Email:marketing@kingwoiot.com
Kingwo works through a global network of authorized partners and solution providers. While we focus on product engineering, platform development, and long-term technology innovation, our partners deliver localized sales, system integration, deployment, and ongoing support. This ecosystem enables customers to build solutions that are well aligned with regional requirements and specific industry needs.
Kingwo works closely with partners by providing technical documentation, engineering support, and ongoing collaboration. This approach helps partners deliver solutions that are well-aligned with customer requirements and market needs.
Kingwo IoT devices are calibrated at the factory and use advanced signal processing and compensation algorithms to maintain data accuracy under varying environmental conditions. Data validation and error-checking mechanisms are implemented to ensure stable and reliable readings. For critical applications, periodic calibration or field verification can further improve measurement confidence.
Most industrial IoT devices support standard interfaces and protocols for compatibility. Meters usually provide RS-485 or infrared interfaces and support DL/T 645, Modbus, etc. Kingwo IoT also provides RESTful API and MQTT/HTTP support for platform integration. Gateways can be used for protocol conversion between heterogeneous systems.
Kingwo IoT devices support NB-IoT, LTE Cat-M1, LoRaWAN, and BLE. NB-IoT/Cat-M1 are LPWAN technologies suitable for wide coverage with low power consumption (battery life up to 10 years). LoRaWAN is ideal for long-range outdoor deployments. Some products also include GPS, WiFi, or BLE for asset tracking applications.
Kingwo IoT provides its cloud platform and supports MQTT/HTTPS interfaces. Devices can automatically register and push data after configuration. For other platforms, open protocols like MQTT or REST APIs can be used. OTA firmware updates (FOTA) and remote configuration are also supported.
Battery life depends on communication method and reporting frequency. NB-IoT/Cat-M1 devices in deep sleep mode can reach 5–10 years. Low-power BLE sensors with 1800mAh batteries typically last 5 years. Actual life depends on reporting intervals, transmission distance, and battery capacity.
Yes, Kingwo IoT products support remote parameter configuration and FOTA. Users can push firmware updates via the cloud platform. Devices also support remote monitoring of online status, signal strength, and voltage, enabling efficient troubleshooting and maintenance.
Security is implemented with encrypted communication (TLS/HTTPS) and mutual authentication (mTLS). Devices feature device-level authentication and data encryption, protecting IDs and transmitted data according to industry best practices.
Capacity depends on channels and data frequency. A typical LoRaWAN gateway with 8 channels can theoretically handle millions of packets per day. In practice, thousands of devices can connect simultaneously. Kingwo IoT gateways support industrial-grade multi-node deployment and remote configuration for large-scale IoT networks.
Typically, 30% deposit is required for preparation, with the remainder due before shipping. Payment is accepted via wire transfer. Shipment tracking information is provided, ensuring timely delivery according to the production schedule.
We accept Visa/MasterCard, Alipay, WeChat Pay, PayPal, and international wire transfer (T/T). Specific payment options can be discussed with a sales representative.
Yes, Kingwo IoT offers hardware and software customization based on client requirements. Services include logo branding, functional adjustments, and appearance design, with prototype testing and mass production support.
Samples are generally in stock and ready for immediate shipping. Bulk orders typically require 3–15 working days depending on order size and customization. Delivery time will be confirmed after order confirmation.
All products have at least a 1-year warranty. Non-human damage is repaired or replaced free of charge. Technical support is available nationwide, with 24-hour online consultation and remote diagnostics.
Kingwo IoT provides lifetime online technical support. Customers can contact the support team via hotline or email. Product manuals, API documents, and remote guidance are also available for troubleshooting.
Delivery includes main device, power supply, antennas, and user manual. Export orders can include CE/FCC certificates, packing lists, and invoices for customs clearance.
Kingwo IoT has international certifications (CE, FCC, RoHS) and experience exporting to North America, Europe, and Africa. We provide compliance documents, warranty certificates, and support for customs and logistics.
